FAQ

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Q1:  How can I get a sample from your factory? Is it free?     

Yes, welcome to test sample firstly, and sample fee is refundable from your next bulk order. 


Q2: How long is the warranty?

1 year warranty and Free replacement for all of our security cameras for reliable wholesalers. 


Q3: How long is the delivery time?

Within 3-5 work days (0-100pcs), within 7 work days (100-300pcs), within 15 work days (300-1000pcs), within 30 work days (1000-3000pcs). 


Q4: What are the payment methods?

We accept T/T bank transfer, Western Union, Paypal. 


Q5: What are the delivery ways?

Normally we ship by DHL/UPS/Fedex/TNT express for sample order, we ship by Aircargo or Sea for bulk order.  


Q6: Could we place OEM order? 

Yes, sure, we can OEM your own brand logo to products and customize package box with your own brand.   


Q7: What is Motion Detection?

After you set motion detection alarm on DVR channel or NVR channel, you will receive instant alarm notification message on mobilephone app once camera detects motion object.


Q8: How to set Motion Detection?

You need to access to DVR or NVR main menu --- channel settings --- click DETECT --- select the channel you want to set --- select the alarm type Motion Detect - select Enable --- then you go to set alarm area --- then you click Linkage Confilg --- select Show Message --- select Buzzer and set the time period --- save the above setting.


Q9: About Face Recognition Access Control System, what is the difference between Dynamic Live Face Recognition and Static Face Recognition?

Dynamic Live Face Recognition technology is latest technology in biometric industry, face recognition distance can be up to 4m and static face recognition distance is within 2m, face capacity of live face recognition is around 10000 or 30000, but static face capacity is only 500 or 1000, live face recognition camera LCD Screen is 7inch or 8inch, but static face recognition camera LCD Screen is only 2.8inch or 4.3inch.


Q10: What is Face Recognition technology in biometric access control system?

Face Recognition is a biometric recognition technology based on human facial feature information for identification. A series of related technicals for capturing a face or a video stream by a camera, automatically detect and track face from the image, and perform face recognition on the detected face, it is usually called portrait recognition and face recognition.